At yeLo Market, we want cancellations, returns, replacements, and refunds to be straightforward and transparent.
Eligibility may depend on the product category, seller, product condition, reason for return, and applicable law.
You may request cancellation through:
My Orders → Select Order → Cancel Order
An order can generally be cancelled before it reaches a stage where cancellation is no longer operationally possible.
If the cancellation option is unavailable, please contact customer support.
An order may occasionally need to be cancelled because of:
If an eligible prepaid order is cancelled, the amount collected will be refunded according to the applicable refund process.
Unless a different product-specific policy is displayed, eligible products may generally be returnable within [7 days] of delivery.
The return period displayed on the product or order page should be treated as the applicable period for that product, subject to applicable law.
A return may be accepted where an eligible product is:
Products should generally be returned with their original packaging, accessories, manuals, tags, warranty cards, and other supplied items where reasonably possible.
Subject to applicable law, some products may not be returnable because of hygiene, safety, perishability, customisation, or other legitimate reasons.
These may include certain:
However, statutory rights concerning defective, damaged, counterfeit, incorrectly supplied, or otherwise non-conforming goods remain subject to applicable law.
yeLo Market or the applicable seller/logistics partner may verify a returned product before approving a refund or replacement.
For certain claims, you may be asked to provide photographs, videos, packaging details, serial numbers, or other reasonable evidence.
Once an eligible refund has been approved, it may be processed to the original payment method or another permitted refund method.
Indicative processing periods may be:
UPI: approximately 2–7 business days
Cards: approximately 5–10 business days
Net Banking: approximately 3–10 business days
Wallet: approximately 1–7 business days
Actual credit times depend on the bank, card issuer, payment gateway, or financial institution.
For eligible COD returns, you may be asked to provide an approved refund destination, such as bank or UPI details, through a secure process.
For eligible products, you may be offered a replacement instead of a refund.
Replacement remains subject to stock and serviceability.
If your order arrives damaged, incorrect, or incomplete, contact us within the applicable reporting/return period.
Clear photographs or an unpacking video may help us investigate the issue, although requirements will be applied subject to applicable law.
Email: [refunds@yelomarket.in]
Customer Care: [+91-XXXXXXXXXX]
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