Terms And Conditions

Welcome to yeLo Market.

These Terms and Conditions govern your access to and use of yelomarket.in, the yeLo Market App, and related products and services.

By accessing, registering with, or using yeLo Market, you agree to these Terms and Conditions and other applicable policies displayed on our platform.

1. Eligibility

Users must be legally capable of entering into transactions under applicable law.

Where a user isn’t legally capable of independently entering into a contract, the platform should be used under the supervision or authorisation of a parent or legal guardian, as applicable.

2. Your Account

Certain yeLo Market services may require you to create an account.

You’re responsible for:

1. Providing accurate information
2. Keeping account information updated
3. Protecting login credentials
4. Keeping passwords and OTPs confidential
5. Activities conducted through your account

Please notify yeLo Market promptly if you suspect unauthorised access.

3. Product Information

We make reasonable efforts to provide accurate product names, descriptions, specifications, images, prices, availability, and other information.

However, actual product appearance may vary slightly because of photography, packaging changes, manufacturer updates, device displays, or other factors.

Where products are offered by third-party sellers, certain product information may be supplied by those sellers.

4. Pricing

Prices displayed on yeLo Market are generally shown in Indian Rupees (₹) unless stated otherwise.

Applicable taxes, delivery charges, handling charges, platform charges, or other disclosed charges may be added where applicable.

The final payable amount will ordinarily be shown before order confirmation.

5. Orders

Placing an order is a request to purchase the selected product or products.

Orders may be subject to:

1. Product availability
2. Payment confirmation
3. Delivery availability
4. Address verification
5. Seller acceptance, where applicable
6. Fraud and security checks
7. Other operational requirements

An order may be cancelled where reasonably necessary because of stock errors, incorrect pricing, payment issues, suspected fraud, delivery limitations, regulatory restrictions, or other legitimate reasons.

If payment has already been collected for an order cancelled by yeLo Market or the applicable seller, the eligible amount will be refunded according to the applicable refund process.

6. Payments

Available payment options may include:

1. UPI
2. Credit cards
3. Debit cards
4. Net banking
5. Supported wallets
6. Cash on Delivery
7. Other payment methods introduced from time to time

Availability may vary depending on order value, product, location, customer eligibility, or payment partner.

7. Delivery

Estimated delivery dates are indicative and may change because of weather, traffic, operational delays, courier disruptions, holidays, incorrect addresses, force majeure events, or other circumstances beyond reasonable control.

8. Cancellation, Return & Refund

Cancellations, returns, replacements, and refunds are governed by our Cancellation, Return & Refund Policy, product-specific conditions, and applicable law.

Certain categories may be non-returnable where permitted, subject to defective, damaged, incorrect, or otherwise legally protected cases.

9. Promotions and Coupons

Coupons, promotional codes, cashback, discounts, referral rewards, and other offers may have separate eligibility requirements.

Offers may include:

1. Minimum order requirements
2. Maximum discount limits
3. Product/category restrictions
4. User restrictions
5. Geographic restrictions
6. Expiry dates
7. Usage limits

10. Prohibited Activities

You must not:

1. Use yeLo Market for unlawful purposes
2. Attempt unauthorised access
3. Introduce malicious software
4. Manipulate promotions or offers
5. Create fraudulent orders
6. Submit false information
7. Abuse return/refund systems
8. Impersonate another person
9. Infringe intellectual-property rights
10. Interfere with platform security or operations

11. Intellectual Property

Unless otherwise stated, yeLo Market branding, logos, platform design, software, original graphics, text, and other proprietary materials are owned by or licensed to yeLo Market/[Legal Company Name].

Unauthorised reproduction, distribution, modification, or commercial use is prohibited, subject to applicable law.

12. Suspension or Termination

We may restrict or suspend accounts where reasonably necessary in cases involving fraud, misuse, security threats, violations of these Terms, unlawful activity, or abuse of platform policies, subject to applicable law.

13. Limitation of Liability

To the extent permitted by applicable law, yeLo Market's liability will be subject to applicable contractual and statutory limitations.

Nothing in these Terms is intended to exclude rights or remedies that cannot lawfully be excluded or limited.

14. Governing Law

These Terms are governed by the laws of India.

Subject to applicable consumer-protection laws and other mandatory jurisdictional requirements, disputes shall be subject to the jurisdiction of competent courts at [City, State].

15. Changes to These Terms

We may modify these Terms periodically. Updated Terms will be published on the platform with a revised effective date.

Continued use after changes take effect may constitute acceptance to the extent permitted by law.